NICU2HOME Knowledge Base

Troubleshooting

  • When I create an account, it asks for my baby's MRN. What is this and where can I find it?
  • I believe there is inaccurate information in the Daily Update. What should I do?
  • I have the app but am having trouble connecting or something is not working. What should I try first to fix it?
  • When I try to create an account it asks for the inviter email and security code. What are these?
  • I invited a family member but he/she did not receive the invitation?

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